Position Title:  Lead - Shared Services Excellence Center

Description:

Key Competencies

• Strategic and forward-looking mindset.

• Strong execution and delivery orientation.

• Change leadership in complex, global environments.

• Financial acumen with a P&L mindset.

• Excellent interpersonal and influencing skills.

• Innovative, resilient, and adaptable.

Strategic Leadership

• Define and execute the vision, strategy, and roadmap aligned with business objectives.

• Drive continuous improvement, automation, and standardization across functions and geographies.

Service Delivery & Operations

• Lead global service delivery for Finance, HR, Procurement, IT, and other transactional/strategic services.

• Ensure adherence to SLAs, KPIs, and compliance requirements.

• Establish a robust governance model with business units and corporate functions.

Digital Transformation & Innovation

• Champion the adoption of digital tools (RPA, AI, analytics, ERP, cloud solutions) to optimize processes.

• Drive data-driven decision-making and build advanced analytics capabilities.

• Foster innovation in service delivery models and customer experience.

Talent & Leadership

• Build and lead a diverse, high-performing team across multiple hubs/locations.

• Foster a culture of accountability, collaboration, and service excellence

Financial & Business Impact

• Deliver cost efficiency, process effectiveness, and improved customer experience.

• Own the GBS budget, ensuring value delivery and productivity improvements.

Qualifications & Experience

• Master’s degree in Business, Finance, Operations, or related field.

• 10+ years of progressive experience in shared services/GBS, consulting, or operations leadership.

• Strong experience in digital transformation (automation, AI, ERP, analytics)

• Cross-industry FMCG and cross-geography experience preferred.